In a bid to strengthen client support and reinforce its nationwide footprint, Ally Financial has inaugurated a state-of-the-art Customer Service Center in Miami’s Brickell neighborhood. The 20,000-square-foot facility, located on the 15th floor of a waterfront high-rise, will house over 300 customer service specialists dedicated to delivering personalized, omnichannel support for Ally’s banking and auto finance customers.

Ally Financial has expanded its innovation network with the grand opening of a new hub in Chicago’s historic Fulton Market district. The 30,000-square-foot facility, spanning three floors of a repurposed loft building, brings together cross-functional teams of engineers, UX designers, data scientists, and financial strategists under one roof.